White Rock email policy upsets resident

Citizens are waiting too long to hear back from White Rock politicians, one resident complained last week.

Wolfgang Schmitz told council April 16 he didn’t receive any response to five or six letters he emailed to his elected representatives through the city’s website over the past six months.

“Why?” Schmitz asked, noting that when he asked one councillor if a particular email had been received, he was told no.

Another email, sent to – which the city’s website invites people to use if they’d like to reach all of council as a group – went unanswered for 17 days, Schmitz said.

Mayor Wayne Baldwin explained that the group email is monitored by staff, who field and disseminate the hundreds of messages that come in to the person they believe is most appropriate, whether it be a particular councillor or a department head.

Schmitz disagreed with the practice, stating citizens expect that their messages are going directly to the politicians, whether sent as a group or individually.

“People are sending a message which is privileged and private and confidential,” he said.



We encourage an open exchange of ideas on this story's topic, but we ask you to follow our guidelines for respecting community standards. Personal attacks, inappropriate language, and off-topic comments may be removed, and comment privileges revoked, per our Terms of Use. Please see our FAQ if you have questions or concerns about using Facebook to comment.

You might like ...

Human Rights Tribunal rejects smart meter complaint
Police issue warning after teen killed in random attack
Explosion rocks Surrey neighbourhood
Surrey mayoral candidate pledges to relocate trains
B.C. teachers ponder tentative deal ahead of vote
Police investigate suspicious death at New Westminster recovery house
Burnaby man, 74, killed in Vancouver MVA
Silver Valley resident running for mayor
Maple Ridge BIA looking forward to 5 more years

Community Events, September 2014

Add an Event

Read the latest eEdition

Browse the print edition page by page, including stories and ads.

Sep 18 edition online now. Browse the archives.