News

Credit union's processing error corrected

A processing error is being blamed for dozens of Peninsula Coast Capital Savings members receiving incorrect tax slips last month.

Fortunately, officials note, the mistake – which affected 158 members in White Rock/South Surrey – is an easy fix: destroy the slip and don’t worry.

“We know who these customers are and we are going out proactively to contact each and every one,” Sheira Hallam, head of communications for Coast Capital, said this month. “If they don’t hear from us… their T5 is fine.”

Hallam said the error was detected on Feb. 27 – the same day the slips were generated – and was “very contained.”

While one recipient contacted Peace Arch News concerned about the potential impact, Hallam said members can rest assured the faulty information did not reach Canada Revenue Agency.

“Only the correct information has been given to CRA,” she said.

Amended T5s and letters explaining the mistake should have arrived in affected members’ mailboxes the week of March 10.

Anyone who filed their taxes with the incorrect information and incurred costs as a result of the error will be reimbursed, Hallam said.

 

 

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