As acting unit chief for BC Ambulance Service in White Rock/Surrey, Renee MacCarron offers this advice to the families she serves.
Renee MacCarron, Special to Peace Arch News
The mother of a four-year-old child faints. The child is the only other person at home. He calls 911.
Paramedics take the mother to hospital. She recovers and rejoins her family.
Such a simple scenario that could have gone so wrong.
Brad Mitchell, of BC Ambulance Service, was the charge dispatcher on duty several months ago when the call described above came in.
While the child had called 911, he didn’t know his address.
“Teaching your child to call 911 and to know their home address is one of the most important things you can do to help keep you and your loved ones safe at home,” Mitchell said.
“And it’s something that I have done with my children. I began when they were very young: What’s your whole name? What is your mommy’s name? Where do you live?”
“Even very young children can learn to call 911,” said Dr. Michal Fedeles, manager, learning design for BCAS.
“Start with the basics when your child is three or four; role-play some simple scenarios with your child… without actually calling 911. Revisit the issue every year, as your child becomes more mature and aware of his or her surroundings and abilities.”
It’s a good idea to talk to your children about calling 911 once a year. Fall is a good time because school starts and household routines change.
“Children can grasp the concept of an emergency situation – whether someone is unresponsive from a fall or from fainting, if a fire starts or if someone is breaking into your home,” said Fedeles. “Of course, tailor the discussion to your child based on whether they’re preschool age or a teenager.”
It’s also a good idea to let a child know the questions to expect when they call 911.
“Dispatchers will ask where you are calling from, what’s your address, if the person you’re calling about is awake,” said Mitchell.
Parents or child care providers should also be sure to stress that the child not hang up. Dispatchers will stay connected with the child until paramedics arrive; they can be a calming influence for the child as well as provide instructions.
For more, visit www.bcas.ca and click on the link under latest news.