Eight years after opening WR Mattress Gallery in the White Rock/South Surrey area, co-owners Mark Nagra and Raman Dhaliwal have a simple message: thank you.
“The biggest thank you goes to our customers for eight years of support,” Mark says. “And we want to thank our incredible staff for their excellent customer service, and treating our customers so well.”
When the bedroom furniture and mattress store opened in 2013 Mark says some people thought they wouldn’t survive, but through eight years and one pandemic the store is still thriving. They purchased warehouse space last year to store more stock, and other expansion could be on the horizon.
To celebrate, WR Mattress Gallery is hosting an anniversary sale, on now! Loyal customers can find prices up to 75 per cent off, and other great perks like free delivery on purchases over $499 and free set-up and take-away on purchases over $599.
People’s choice award-winner gives back
In 2017, WR Mattress won the Better Business Bureau’s People’s Pick Torch Award beating out over 4000 non-industry related BBB accredited businesses in the Lower Mainland. The award means a lot to Mark and Raman, because it shows the care staff take with every customer interaction and the overwhelming local community support.
“Two of our core staff, Jamie and Dave, have been with us almost since the beginning. Between the four of us we have about 100 years of experience in the furniture and mattress industry,” says Mark, who also owns WR Mattress Gallery’s sister store, MN Mattress, which has been open in Parksville for just over 20 years.
“My store business partner Raman just won the South Surrey Chamber of Commerce u40 Business Leader Award a few months ago, so it looks like we’re keeping up with our customer service,” says Mark.
Quality customer service means thorough product knowledge, so staff can properly advise customers on their purchase. It means following up with every client to ensure delivery went well and the product is performing as expected.
“Even our delivery team is great — they get mentioned in our online reviews a lot. So much of our business comes from referrals and customers who look at Google, Facebook and BBB reviews, so professionalism, efficiency and service are essential.”
While some furniture stores have struggled with supply chain issues and new tariffs, WR Mattress has plenty of stock on hand to help you sleep better tonight.
The anniversary sale is ON NOW at WR Mattress Gallery. Visit at the corner of 152nd Street and 24th Avenue in South Surrey, Monday to Saturday 10 a.m. to 6 p.m. and Sundays from 12 p.m. to 4 p.m.