UPDATE: Ambulance’s 22-minute response time concerns White Rock man

Ambulance arrives 22 minutes after call for service

A longer-than-expected wait for an ambulance during a medical incident in White Rock has left one man concerned with the number of resources allocated for the area.

Taylor Jackson contacted Peace Arch News March 10 after the incident, which took place that afternoon at Washington Avenue Grill.

Jackson said he and his wife were dining at the Marine Drive restaurant when an elderly man collapsed.

“A call to 911 was placed just as our lunches were arriving,” Jackson wrote in an email to PAN.

“Other patrons and the staff were assisting the gentleman so we continued with our meal and had finished it before the Fire Department truck arrived. It was another five minutes until the ambulance arrived.”

Jackson said that although he did not time the event, it took approximately 25 minutes for help to arrive.

“Unacceptable, and given the ever-increasing population in the area, doomed only to get worse,” he wrote.

SEE ALSO: Ambulances added, paramedic house calls expanding

SEE ALSO: Petition calls for more air ambulances throughout B.C.

BC Emergency Health Services (BCEHS) communications manager Fatima Siddiqui told PAN last week that the call for help came in at 1:36 p.m., and the ambulance arrived at 1:58 p.m.

The fire department, Siddiqui said, arrived at 1:51 p.m.

Siddiqui said the median ambulance response time for White Rock is 10 minutes and 30 seconds, and the median response time for the fire department is under five minutes.

“I’m looking into what happened in the region, but it just seems that there was something else going on. That’s atypical for even fire to not be there within five minutes. For them to take 15 minutes and for us to take 22, 21 minutes, there was clearly more going on in the region,” Siddiqui said.

White Rock Fire Department fire chief Phil Lemire contacted Peace Arch News Tuesday, after a version of this story was published in the March 22 edition of the PAN, and said that the White Rock department did not respond to the call.

The White Rock Fire Department confirmed to PAN Tuesday that Surrey Fire Service were the ones who attended.

Siddiqui said there are a number of factors that can cause an ambulance to arrive later than expected, including call volume in the area or neighbouring regions, road construction and weather.

The number of ambulance resources allocated to an area is constantly under review, she said.

“If there are anomalies that happen like this one, or if we notice it happen sooner, we do have triggers in place,” she said.

Siddiqui said that ambulance resources are allocated based on the typical number of calls received in the area, not population.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Proposed Marine Drive zone aims to make use of small lots ‘more efficient’

CR-3A zone discussed during White Rock’s first virtual public information meeting

Surrey-area associations gear up for hockey restart

But it’s not yet clear when city-operated rinks and rec centres will reopen

White Rock calls for street-banner artists

Deadline to apply is 4 p.m. July 24

Rugby practices to return to Lower Mainland fields this fall

B.C. Rugby announced its return to play plan July 7

Surrey Mounties seize shotgun, ammo, after officers shot at with BB gun in Newton

Police say they were on foot patrol in the 6400-block of King George Boulevard when someone fired at them with a BB gun

The pandemic is widening Canada’s workplace gender gap

Gender pay gap is incentivizing fathers to work while mothers watch children, a new B.C. study has found

Investigation clears RCMP in incident where man fell from Langley overpass

‘Officers acted commendably and placed themselves at risk’ police watchdog report finds

Ex-Okanagan Mountie forfeits 20 days’ pay after sexual misconduct review

A former Vernon RCMP constable made sexual comments, grabbed genitals of male officer in two incidents 10 years ago

Rural Chilliwack residents asked to stay indoors, lock doors amid heavy police presence

Heavy police presence in rural Chilliwack neighbourhood as RCMP contend with ‘serious situation’

Man found dead on Okanagan trail identified as Hollywood actor

GoFundMe campaign launched for man found dead at summit of Spion Kop

3 people dead in Prince George motel fire

Fire personnel believe the blaze was suspicious although investigation in early stages

B.C. sets terms to review police, mental health, race relations

MLAs to recommend Police Act changes by May 2021

Feds announce $8.3M to deal with ‘ghost’ fishing gear in B.C. waters

Ghost gear accounts for up to 70 per cent of all macro-plastics in the ocean by weight

Most Read

l -->