Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

Autism support dog refused bus access for being a ‘pet’

White Rock grandmother files complaint with TransLink, calls for better awareness of service dogs

A White Rock grandmother has lodged a complaint with TransLink after an incident with a driver that she says emphasizes the need for better awareness around the rights of accessibility afforded to service dogs.

Margaret Kay said she, her grandson Ryan King and his BC Guide Dog-certified yellow lab, Walter, tried to hop the westbound 361 community shuttle at Oxford Street and Marine Drive at 4:20 p.m. Sunday (Nov. 10), after Ryan became tired towards the end of their walk along the promenade. They wanted a two-block lift, to the Bay Street lot where Kay’s car was parked.

However, when the trio tried to board, the driver “said, ‘I can’t take your dog on the bus because he’s a pet,’” Kay said.

“I said, ‘He’s not a pet.’”

The dog has been support for 20-year-old King, who is autistic, for the past seven years, Kay said. When out and about with King and Kay, the gentle canine wears a blue vest that identifies him as an autism support dog, and both King and Kay carry documentation that identifies them as certified to have Walter with them anywhere they go.

READ MORE: Boy’s service dog bounced from B.C. trampoline park

READ MORE: Victoria veteran begs people to please not touch his service dog

Kay said despite showing that photo ID on Sunday, the shuttle driver remained adamant for 20 minutes that Walter wasn’t allowed.

“The shuttle doors didn’t open all the way,” King told Peace Arch News. The driver “didn’t want us on the bus.”

It wasn’t until after another passenger pointed out a notice on the back of the driver’s seat that states service animals are permitted, that things changed, Kay said. The driver got out of his seat to read the notice, then allowed the three to board. He didn’t continue along the route, however, until after spending another five minutes reviewing the documentation that was previously offered, Kay said.

Then, after Ryan pushed the button to signal he and Kay wanted the Bay Street stop, the driver commented, “all that for two stops?” she said.

“I think it’s important for people to be aware that service dogs do have public-access licence,” Kay said.

TransLink confirmed Tuesday that a complaint regarding the incident was received and that Coast Mountain Bus Company (CMBC) “will be looking into what happened.”

PAN was also pointed to TransLink’s policy for service animals, which states certified assistance animals “are allowed on public transit at all times.” The policy adds that the animals must be harnessed and leashed, and passengers with them must be prepared to produce their Guide Animal Certificate.

Certification “increases public safety, raises training standards and improves public access for dog and handler teams,” according to the provincial Guide Dog and Service Dog Act.

The Act also stipulates that a guide-dog team, service-dog team or dog-in-training team “may, in the same manner as would an individual who is not a member of any of those teams, enter and use any place, accommodation, building or conveyance to which the public is invited or has access.”

A penalty of up to $3,000 can be levied for refusing a certified guide or service dog access. By the same token, falsely representing a dog as a guide or service dog can also result in a fine of up to $3,000.

Kay said incident is an opportunity to educate the public about the rights of service dogs and the individuals they are supporting. What she, King and Walter experienced Sunday was “not at all” acceptable, she said.



tholmes@peacearchnews.com

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

 

Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)

Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)

Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

Just Posted

Deb Jack was named Surrey’s Good Citizen of the Year in 2012. (File photo)
Environmentalists’ delegation takes aim at Bear Creek Park road project

‘Bear Creek Park is ours – a natural heritage,’ Deb Jack says

Surrey-raised rapper Merkules outside his old Green Timbers-area house. Its looming demolition triggers some memories for the musician. (Photo: Tom Zillich)
VIDEO: Rapper Merkules visits old Surrey home one final time before its demolition

‘It’s weird seeing the place gutted like this,’ he says of the Green Timbers-area rancher

In a letter to Fraser Health president and CEO Dr. Victoria Lee dated May 11, Delta Mayor George Harvie confirmed the city’s interest in acquiring a head lease for the Harold and Veronica Savage Centre for Supportive Care, with the intention of subletting it to the recently-formed Heron Hospice Society of Delta. (The Canadian Press photo)
Mayor confirms Delta’s interest in leasing Centre for Supportive Care

Harvie says city intends to sublet the facility to recently-formed Heron Hospice Society of Delta

The City of Surrey has moved a step closer to its single-use plastics and styrofoam ban, approving a communication and education plan for businesses. (File photo)
Surrey moves forward with single-use plastics ban, anticipated to take effect in November

‘Communication and education plan’ to prepare businesses approved

The north lane of White Rock’s Marine Drive will be closed to traffic as a result of a decision by council, aimed at providing more patio space for waterfront restaurants. (Aaron Hinks photo)
White Rock council votes to make Marine Drive one-way route

North lane of waterfront drive to be closed to traffic, allowing for expanded restaurant patios

Surrey-raised rapper Merkules outside his old Green Timbers-area house. Its looming demolition triggers some memories for the musician. (Photo: Tom Zillich)
VIDEO: Rapper Merkules visits old Surrey home one final time before its demolition

‘It’s weird seeing the place gutted like this,’ he says of the Green Timbers-area rancher

Keith MacIntyre - BC Libertarian
Penticton’s Keith MacIntyre new leader of the B.C. Libertarian Party

The Penticton businessman was voted in by members of the party on May 8

RCMP are searching for Philip Toner, who is a 'person of interest' in the investigation of a suspicious death in Kootenay National Park last week. Photo courtesy BC RCMP.
Man sought in suspicious Kootenay death found in Lake Country

Philip Toner is a person of interest in the death of Brenda Ware

Vernon North Okanagan RCMP reported to 287 mental health calls between Jan. 1, 2021, and May 1. (Black Press files)
‘It’s not the police’s responsibility to deal with mental health calls’: Vernon RCMP

RCMP remind public to take care of mental health and well-being, while better solutions are sought

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Thompson Rivers University campus is in Kamloops, B.C. (KTW file photo)
Thompson Rivers the 1st B.C. university to supply free menstrual products

The university will offer the products this September

Fraser Health is using ‘targeted’ vaccination clinics in high-risk areas of the Lower Mainland. (Fraser Health photo)
B.C.’s COVID-19 decrease continues, 515 new cases Tuesday

426 seriously ill people in hospital, up from 415 Monday

The site of Sunfest, Laketown Ranch, will be open for camping this summer. (Citizen file)
Sunfest country music bash won’t be shining on B.C. in 2021

Annual Vancouver Island Festival cancelled due to COVID-19, along with Laketown Shakedown

Tla-o-qui-aht First Nation elected chief councillor Moses Martin, who was also Chantel Moore’s grandfather, speaks to media in Port Alberni on Aug. 16, 2020, during a visit from NDP leader Jagmeet Singh following the police shooting of Chantel Moore. (Elena Rardon photo)
Mother of 2 shot by police in critical condition, says B.C. First Nation chief

Community ‘devastated’ by third member of 1,150-person Vancouver Island nation shot in less than a year

Most Read