Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Two new recycling trucks on the way for White Rock

Council approves higher cost to reduce operations yard problems

Politicians want Surrey’s Civic Distinction Awards done ‘virtually,’ not postponed

City staff recommended they be put off to the fall of 2021 because of the pandemic

B.C. announces regional cancer treatment centre to be included in new Surrey hospital

Services expected to include treatment, supportive care, research, education, innovative technologies

Illegal suite a concern for Cloverdale man

Despite a City-issued stop-work order, construction continues

Fraser Health warns of possible COVID-19 exposure at Surrey hookah lounge

Health authority says exposure dates are July 31 to Aug. 2

B.C. would not send students back to school if there was ‘overwhelming risk’: Horgan

Plan has left many parents across the province worried about their children’s safety

Face masks will be mandatory for customers at all Walmart locations

Requirement goes into effect on Wednesday, Aug. 12 across Canada

2016 kidnapping, extortion by Hells Angels member related to Hope cannabis grow ops

Various Hope area grow ops connected to distribution network in Edmonton, court documents detail

Masks to be mandatory on BC Transit, TransLink starting Aug. 24

Both BC Transit and TransLink made the announcement in separate press releases on Thursday

Penticton homes evacuated due to wildfire northwest of city

Emergency vehicles are at the scene near Sage Mesa, evacuation centre set up in Penticton

Building at Mission summer camp destroyed in fire, RCMP say arson suspected

Khalsa Centre summer camp was closed due to COVID-19, 17 staff were present on site

Drinking in two city parks to be allowed by Chilliwack council

Crossing and Vedder Park both designated for pilot project that encourages responsible drinking

British Columbians worried as end of COVID-19 rental supplement looms

Single mom struggles as supplement was her saving grace

Six-foot blood python missing in downtown Chilliwack

Owner is worried and reports the snake ‘more loving and gentle than a lil’ kitten’

Most Read

l -->