Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Police seize nearly 50 kilos of drugs in Surrey

Police say this has taken perhaps millions of deadly doses of fentanyl and other drugs off the streets

ICBC had 32,412 Dial-a-Claim calls from Lower Mainland

This was in a 17-day stretch from Jan. 3 to Jan. 19, inclusive

Surrey Mounties looking for two suspects in stolen credit card scam

Police said the cards were used in $28,000 in fraudulent transactions in Surrey, Burnaby and Coquitlam

Surrey students donate 2,000 pairs of socks

Initiative part of the Leo Club program

VIDEO: Soldiers trade rifles for snow shovels to help dig out St. John’s

A state of emergency is set to extend into a fifth day

Warm ‘blob’ could be behind mass starvation of North Pacific seabirds: study

Unprecedented death toll raises red flag for North American marine ecosystems

Convicted Fraser Valley con man facing 39 charges in Vancouver area

Donald Quinnell got four years prison in 2015, again facing fraud, theft, stolen credit card charges

Elderly man in serious condition after being hit by bus in Burnaby

RCMP believe man, 82, was not at a crosswalk at the time

ICBC to bring in ranking system for collision, glass repair shops

Change comes after the much-maligned auto insurer has faced criticism for sky-high premiums

Surrey teen recalls ‘scary experience’ of falling down Oregon mountain

Gurbaz Singh broke his leg during a 150-metre fall on Dec. 30

Man accused in Kamloops murder claims woman died during rough sex

A Fraser Valley man stands trial for first-degree murder in connection with the 2016 death of a woman

Most Read

l -->