Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

E-Comm has released its top 10 worst 911 calls this year, mainly centres around consumer complaints

A fast-food restaurant not being open 24-hours-a-day as advertised is this year’s worst 911 call made in B.C.

E-Comm, the province’s largest call centre, released its top 10 head-scratching calls Thursday – and some are laughable while others concerning.

The theme this year was consumer complaints, the centre said, from a retailer not accepting a return of shoes without the original box to a gas stations attendant putting the wrong type of fuel in a vehicle.

A returning complaint unnecessarily called into 911 this year was someone asking if the clocks move forward or backward during the Daylight Saving time change.

READ MORE: Wrong nail polish colour tops worst 911 calls of 2017

Call-taker Kayla Ryan, who fielded the call about a store rejecting a shoe return, said that when someone calls 911 for general information the dispatcher cannot simply disconnect the call.

“We still have to confirm the person is safe before completing the call,” she said. “Calling the police to complain about a store’s return policy isn’t a reason to call 911.”

While most use the emergency line responsibly, E-Comm corporate communications manager Jasmine Bradley said that those who don’t are tying up lines at centres which collectively handle 1.45 million calls each year.

“Calls such as those on this year’s headscratcher list waste valuable emergency resources that would otherwise be available to someone who’s health, safety or property was in jeopardy or a crime was in progress,” she said.

Here are E-Comm’s top 10 reasons not to call 911 this year:

  1. To complain a local fast food restaurant wasn’t open 24-hours-a-day, as advertised
  2. To complain a store won’t take shoes back without the original box
  3. To complain that a gas station attendant put the wrong type of gas in their car
  4. To report a rental company provided the wrong sized vehicle for a customer’s reservation
  5. To report a restaurant wouldn’t redeem a customer’s coupon
  6. To ask for help turning off their car lights
  7. To report their vehicle’s windshield wipers had stopped working
  8. To find out where their car had been towed
  9. To report a lost jacket
  10. To ask if the clocks move forward or back during the spring time change

@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Sources, City of White Rock launch Thanksgiving Food Drive

Volunteers, donations sought for annual food-bank initiative

Surrey man charged with series of break-ins in Surrey, Langley

David Sinh Liu is facing 10 charges related to seven recent break-ins

COVID-19 exposures at Surrey schools: An updated list

Fraser Health has created a new webpage listing COVID-19 cases in schools

Future of Massey Tunnel replacement in the air after snap election called

On Friday the ministry said it was identifying property ‘necessary for future infrastructure improvements’

COVID-19: 4 more deaths, 366 new cases in B.C. since Friday

A total of 8,208 people in B.C. have tested positive for COVID-19 since January

Group wants Parliament, courts to hold social media to same standard as publishers

Daniel Bernhard made the comments shortly after Friends of Canadian Broadcasting released a research paper

COVID-19 testing lineup wraps around block in Chilliwack

Testing lineup includes seniors, children and their parents as demand seems to surge

B.C.’s Chase Claypool catches first NFL touchdown pass

Abbotsford grad establishes new record for longest scrimmage TD by a Canadian

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

B.C. has highest number of active COVID-19 cases per capita, federal data shows

B.C. currently has 1,803 active cases after weeks of COVID-19 spikes in the province

181 days gone: Family continues to look for man last seen in RCMP custody 6 months ago

Brandon Sakebow’s last known location was leaving Mission RCMP cell, police say; family has doubts

Most Read