Passengers faced crammed conditions on SkyTrain platforms Tuesday morning.

Transit riders vent over snarled SkyTrain service

Some want TransLink to issue refunds after multi-hour delay

TransLink is apologizing after a seven-hour shutdown of a section of the Expo Line caused huge delays and severe crowding for SkyTrain passengers Tuesday morning.

Trouble with a section of power rail that was improperly installed during overnight maintenance work near Main Street station caused system-wide delays.

Transit riders took to social media to vent, with some reporting their trip to downtown Vancouver took two to three hours after waiting for bus bridges or shuttle trains to carry them between Joyce and Main Street stations.

“I am one of your biggest supporters, but today’s nightmare was an epic fail on all parts,” Tracey Flattes wrote on TransLink’s Facebook page.

She was among many passengers who complained of poor communication by TransLink and insufficient help from staff for the throngs that were packed into SkyTrain stations awaiting trains.

“I understand that things happen that are out of control, but things that are should be managed properly, and weren’t,” added Kris Liu, who cited “terrible communication, inadequate buses and misinformed staff.”

Others gave up altogether.

“I spend 25 minutes waiting for a bus, then when it finally comes and I have to make a transfer to another bus, it comes but is completely full,” recounted Julia Hart. “Ten minutes later, another one comes, and it too is completely full. I give up and come back home, missing a $200 class.”

Many passengers are calling on TransLink to compensate them for the morning disruption.

“Today has been the absolute worst,” said Chris Keehn. “Where are our refunds?”

The shutdown began just before 6:30 a.m. and normal service was restored on SkyTrain just after 1:30 p.m.

TransLink spokesman Derek Zabel said the power rail installation error caused damage to the collector shoe assembly of a train, which in turn ripped up a section of communications cable.

“We certainly apologize to our customers who experienced delays today and hopefully we can earn the right to continue to serve them in the future,” Zabel said.

“This was a major service disruption for customers right in the middle of the morning commute.”

A previous SkyTrain shutdown in early July was not related to the power rail replacement project, which will continue for several more months.

Zabel said TransLink has no capability to issue refunds, although that may be an option after Compass cards are rolled out.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

UPDATE: Pedestrian dies after being hit by bus in uptown White Rock

Collision occurred July 3 at North Bluff Road and Johnston Road

PHOTOS: South Surrey tractor project evokes ‘$1-million smile,’ helps connect neighbours

Retired Surrey firefighter Ron Henze began project for friend’s dad to fill time during pandemic

Intent of killing at centre of Surrey man’s West Kelowna murder trial

B.C. Supreme Court Justice Allison Beames is anticipated to return with her decision in August

Surrey man facing charges related to child pornography

Elazar Reshef, 52, has worked in the Delta School District

COVID-19: Update on the pandemic in Surrey, White Rock and beyond

JULY 3: Pandemic project evokes smiles, connects neighbours

13 new B.C. COVID-19 cases, Langley Lodge outbreak ends

Health care outbreaks down to four, 162 cases active

Greater Vancouver home sales start to tick up, with prices holding steady

Residential sales last month reached 2,443, a 64.5 per cent jump from May

Langley Lodge’s deadly outbreak declared over

Fraser Health and long-term care home administrator confirm Friday declaration

Alberta health minister orders review into response after noose found in hospital in 2016

A piece of rope tied into a noose was found taped to the door of an operating room at the Grande Prairie Hospital in 2016

B.C.’s major rivers surge, sparking flood warnings

A persistent low pressure system over Alberta has led to several days of heavy rain

B.C.’s Indigenous rights law faces 2020 implementation deadline

Pipeline projects carry on as B.C. works on UN goals

Search continues for person seen floating in Coquihalla River in Hope

Rescuers halted the search Thursday night as darkness fell

‘Mind boggling’: B.C. man $1 million richer after winning Lotto 6/49 a second time

David O’Brien hopes to use his winnings to travel and of course keep playing the lottery

Most Read

l -->