Passengers faced crammed conditions on SkyTrain platforms Tuesday morning.

Transit riders vent over snarled SkyTrain service

Some want TransLink to issue refunds after multi-hour delay

TransLink is apologizing after a seven-hour shutdown of a section of the Expo Line caused huge delays and severe crowding for SkyTrain passengers Tuesday morning.

Trouble with a section of power rail that was improperly installed during overnight maintenance work near Main Street station caused system-wide delays.

Transit riders took to social media to vent, with some reporting their trip to downtown Vancouver took two to three hours after waiting for bus bridges or shuttle trains to carry them between Joyce and Main Street stations.

“I am one of your biggest supporters, but today’s nightmare was an epic fail on all parts,” Tracey Flattes wrote on TransLink’s Facebook page.

She was among many passengers who complained of poor communication by TransLink and insufficient help from staff for the throngs that were packed into SkyTrain stations awaiting trains.

“I understand that things happen that are out of control, but things that are should be managed properly, and weren’t,” added Kris Liu, who cited “terrible communication, inadequate buses and misinformed staff.”

Others gave up altogether.

“I spend 25 minutes waiting for a bus, then when it finally comes and I have to make a transfer to another bus, it comes but is completely full,” recounted Julia Hart. “Ten minutes later, another one comes, and it too is completely full. I give up and come back home, missing a $200 class.”

Many passengers are calling on TransLink to compensate them for the morning disruption.

“Today has been the absolute worst,” said Chris Keehn. “Where are our refunds?”

The shutdown began just before 6:30 a.m. and normal service was restored on SkyTrain just after 1:30 p.m.

TransLink spokesman Derek Zabel said the power rail installation error caused damage to the collector shoe assembly of a train, which in turn ripped up a section of communications cable.

“We certainly apologize to our customers who experienced delays today and hopefully we can earn the right to continue to serve them in the future,” Zabel said.

“This was a major service disruption for customers right in the middle of the morning commute.”

A previous SkyTrain shutdown in early July was not related to the power rail replacement project, which will continue for several more months.

Zabel said TransLink has no capability to issue refunds, although that may be an option after Compass cards are rolled out.

Just Posted

18 months conditional term for indecent caller

Incidents reported in Surrey, White Rock and Langley

Delta mosque holds silent prayer vigil for Christchurch victims

Event emphasized the importance of acceptance, solidarity in the wake of the attack on Muslim worshippers

White Rock Mexican restaurant told to remove flag from patio

‘I’ve never heard of anything like this in my life,’ Primo’s Mexican Grill general manager said

White Rock water plant operational by month’s end

Utilities manager’s talk to Peace Arch Rotary also covers global water issues

A Surrey Mountie’s tale of reconciling her family’s history with the LGBTQ+ ‘purge’

PART TWO: Cpl. Sturko is spokeswoman of Surrey RCMP after her great uncle was ‘purged’ from the RCMP

VIDEO: The ‘most cosmopolitan’ of butterflies could migrate to B.C.

The painted lady butterfly will likely arrive this summer from Southern California

Pedestrian killed, two injured in three-vehicle crash in Coquitlam

Road closures in effect following collision

Is it a homicide? B.C. woman dies in hospital, seven months after being shot

Stepfather think Chilliwack case should now be a homicide, but IHIT has not confirmed anything

Sources say Trudeau rejected Wilson-Raybould’s conservative pick for high court

Wilson-Raybould said Monday “there was no conflict between the PM and myself”

First Nations public art piece stolen in Nanaimo

Spindle Whorl went missing over the weekend, according to Nanaimo RCMP

Father-son duo at B.C. Children’s Hospital helps new dads fight depression

The pair teamed up to introduce the only known research-based mindfulness workshop for new dads

B.C. NDP moves to provide tax credits, tax cut for LNG Canada

Provincial sales tax break of $596 million repayable after construction

B.C. river cleanup crew finds bag of discarded sex toys

Chilliwack volunteers stumble on unexpected find while removing 600 lbs of trash from riverway

Trudeau sells housing plan in visit to hot real estate market in B.C.

Trudeau said the budget contains measures to help first-time buyers

Most Read

l -->