HandyDart user Mark Yuen says the service – for passengers with physical or cognitive disabilities – has become unreliable. (File photo)

LETTER: Door-to-door service not reliable


I am writing to you, because I find HandyDart is not a reliable service any more.

I am a current client of HandyDart (since 2003). There has been several times when HandyDart has both picked me up from both home and at Semiahmoo House Society (an organization that supports adults with developmental disabilities). I have called dispatch numerous times and get a rude dispatcher from time to time.

Last week, I waited until 4:50 p.m. before the HandyDart arrived. My pickup time to return home is 4-4:30 p.m.; this is what First Transit is doing. No changes since the MVT Canada was in operation to mess things up, in the first place.

In my opinion; they get an F rating from me. HandyDart, should go back to the way things were: the Surrey run was operated by Options and the Langley/White Rock run was operated by Semiahmoo House Society.

If you ask me, I’m furious about what has been done, for I have been picked up late more then four times; after my shift at Semiahmoo House!

Mark Yuen, Surrey

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

UPDATE: Missing man found

‘Family and police are concerned for his wellbeing at this time’

TransLink CEO asks riders not to enforce mask rules after Surrey bus punch-up

A fight broke out on a bus at 96 Avenue and Scott Road involving a man who refused to wear a mask

UPDATED: Surrey RCMP arrest six youths after fight involving airsoft pistol in Newton

Police chased up to 30 youths, arresting six, after they scrambled from a fight behind Kennedy Trail elementary

Police investigating shooting in North Delta

Police say occupants of two vehicles exchanged gunfire near 120th Street and 82nd Avenue

Surrey’s Johnston Heights reporting COVID-19 exposure

Fraser Health has created a new webpage listing COVID-19 cases in schools

Community Connections: Gordie Hogg speaks with Margaret Cuthbert

Former mayor, MP began posting conversations on YouTube in June

Liberals seek to fast track new COVID-19 aid bill after CERB expires

Government secured NDP support for legislation by hiking amount of benefits by $100 to $500 per week

B.C. VOTES 2020: Echoes of HST in B.C. debate over sales tax

Cannabis, tobacco, luxury cars still taxed in B.C. Liberal plan

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

She warned her son about toxic drugs, then he was dead

Donna Bridgman’s son died at the age of 38 in Vancouver

B.C. food and beverage producers set record sales in 2019

Farmed salmon again leads international exports

Most Read