HandyDart user Mark Yuen says the service – for passengers with physical or cognitive disabilities – has become unreliable. (File photo)

LETTER: Door-to-door service not reliable

Editor;

I am writing to you, because I find HandyDart is not a reliable service any more.

I am a current client of HandyDart (since 2003). There has been several times when HandyDart has both picked me up from both home and at Semiahmoo House Society (an organization that supports adults with developmental disabilities). I have called dispatch numerous times and get a rude dispatcher from time to time.

Last week, I waited until 4:50 p.m. before the HandyDart arrived. My pickup time to return home is 4-4:30 p.m.; this is what First Transit is doing. No changes since the MVT Canada was in operation to mess things up, in the first place.

In my opinion; they get an F rating from me. HandyDart, should go back to the way things were: the Surrey run was operated by Options and the Langley/White Rock run was operated by Semiahmoo House Society.

If you ask me, I’m furious about what has been done, for I have been picked up late more then four times; after my shift at Semiahmoo House!

Mark Yuen, Surrey

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Semi and BMW collide on South Surrey highway

At least one person to hospital, both vehicles sustained significant damage

White Rock dogs-on-promenade survey shows majority approval

City figures suggest that off-season program could continue

UPDATE: Pedestrian dies after being hit by bus in uptown White Rock

Collision occurred July 3 at North Bluff Road and Johnston Road

PHOTOS: South Surrey tractor project evokes ‘$1-million smile,’ helps connect neighbours

Retired Surrey firefighter Ron Henze began project for friend’s dad to fill time during pandemic

Intent of killing at centre of Surrey man’s West Kelowna murder trial

B.C. Supreme Court Justice Allison Beames is anticipated to return with her decision in August

VIDEO: Musqueam Chief captures captivating footage of bald eagle catching meal

‘This is why we have chosen to live here since time immemorial,’ Chief Wayne Sparrow’s nephew says

Police ramp up efforts to get impaired drivers off B.C. roads this summer

July is dedicated to the Summer CounterAttack Impaired Driving Campaign

Migrant workers stage multi-city action for full status amid COVID-19 risks

‘COVID-19 has exacerbated an existing crisis’

Okanagan school drops ‘Rebels’ sports team name, citing links with U.S. Civil War

Name and formerly-used images “fly in the face” of the district’s human rights policy, says board chair

PHOTOS: B.C.’s top doc picks up personalized Fluevog shoes, tours mural exhibition

Murals of Gratitude exhibit includes at least one portrait of Henry alongside paintings of health-care workers

Langley vigil demands justice for Ontario animal activist killed protesting slaughterhouse

More than two dozen people gathered at Britco Pork to remember Regan Russell, and fight Bill 156

In troubled times: Independence Day in a land of confusion

Buffeted by invisible forces and just plain worn out, the United States of America celebrates its 244th birthday

Stop enforcing sex work laws during COVID-19, advocates say

There are provisions in Canada’s prostitution laws that make workers immune from prosecution, but not from arrest

Liberal party finished 2019 having spent $43 million, raised $42 million

All political parties had until midnight June 30 to submit their financial reports for last year

Most Read

l -->