An open letter to BC Hydro.
Now that you have installed my smart meter, please tell me how to read it to determine my usage.
In the past, I could go out and read the dials to indicate my usage since the last time I had read it. Now, it just flashes a number which gives no indication if it is watts/kilowatts.
Don’t tell me the information on how to read it is not ready for release yet. You forced us into installing the smart meter. If you don’t have the ability to share the info, why did you force the smart meter on us?
A call to customer service indicates that, sometime in the future, BC Hydro will make the information available, once they decide what kind of devices we may need to purchase. I do not want to purchase another device to tell me what my usage is. I do not want to subscribe to BC Hydro’s website. What do people without a computer do?
How and when will your secret information be released? Will the cost of upgrading to the smart meter mean we can expect higher cost for electricity to cover the expenses that BC Hydro incurs for the upgrades to your equipment to read the meters?
Mike Baynes, Surrey