I can’t deny that HandyDart is a very useful conveyance for the elderly and infirm, but their organization is terrible.
Most of the time there is a single passenger, and the next call from the same building at about the same time is sent another bus!
They can’t seem to deliver and later pick up wheelchair-bound riders. I know of one person in a wheelchair who has been left stranded, waiting for a taxi that a stranger on the street called, on a cold, windy evening.
The excuse given is that there are too many people wanting a ride in the early evening. I find that after 5 o’clock, there are no more drivers on duty. They’ve all gone home.
You would think that the infirm could have some aid to get out and back, especially now that the weather is going to be a shut-in factor.
Stephanie Tortorelli, Surrey