In this March 15, 2018, file photo, a supervisor shows one of the maps used by dispatchers at a 911 call center in Roswell, Ga. Emergency services will soon have to ensure they can pinpoint the location of people calling 911 for help on their cellphones. THE CANADIAN PRESS/AP/Lisa Marie Pane

In this March 15, 2018, file photo, a supervisor shows one of the maps used by dispatchers at a 911 call center in Roswell, Ga. Emergency services will soon have to ensure they can pinpoint the location of people calling 911 for help on their cellphones. THE CANADIAN PRESS/AP/Lisa Marie Pane

Internet-based 911 calling on the horizon for Canada; aim is to enhance response

NG9-1-1 aims to get around the problems by shifting to a new internet-based system

Emergency services will soon have to ensure they can pinpoint the location of people calling 911 for help on their cellphones.

The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 — or NG9-1-1 — should allow for a faster, more accurate system in which eventually data, photos, videos and text messages can flow.

“People mistakenly assume that when using a cellphone they’ll automatically know where you are because of GPS capabilities inherent in that type of device,” says Alex Brossault, a data program manager with the city of Guelph, Ont. “The truth of the matter is that it’s not exactly pinpoint.”

Currently, 911 dispatchers ask callers where they are. Landlines are tied to a physical address, while for cellphones, a process known as triangulation of cell towers can approximate a caller’s location to the nearest known road intersection.

Problems can arise if cellphone callers don’t know where they are, or are unable to speak or hear. Dispatchers might only know a caller’s location within a couple of hundred metres, which can hinder response times.

NG9-1-1 aims to get around the problems by shifting to a new internet-based system. The Canadian Radio-television and Telecommunications Commission has ordered the new system in place for voice calls by June 2020 and for texts by December 2020.

Essentially, every connected phone will have an internet protocol address, which will be cross-referenced with key data sets mostly supplied by municipalities. The database will comprise every street address in an area and the entry location of buildings. Emergency service boundaries will also be accessible to ensure the right responders are dispatched.

The result should allow the 911 system to pinpoint the location of callers to within centimetres.

“We’re getting down to the metre, sub-metre accuracy,” Brossault said.

Currently, people who are deaf or have a speech impediment can text 911 services from a cellphone, but they have to register in advance, connect with 911 by voice call, then text. The general public cannot use texts for emergency services. That, too, will be changing in the coming year, with text becoming available to everyone with a smart phone.

Once fully implemented, NG9-1-1 will go well beyond talking or texting.

“Canadians could eventually stream video from an emergency incident, send photos of accident damage or a fleeing suspect, and send personal medical information, including accessibility needs, which could greatly aid emergency responders,” the CRTC says.

READ MORE: 74% of 911 calls are from cellphones, so know your location: E-Comm

New Brunswick, among provincial leaders when it comes to implementing the new 911 technology, has come up with a civic address system that has improved support for current 911 operations and paved the way for Next-generation 9-1-1 services.

Diane Pelletier, director of New Brunswick’s NB 911 Bureau, said the goal in any emergency is to get the right assets to the right location fast. New processes and tools were improving road data exchange with the province’s three most populous cities, and more municipalities were expected to get on board within months, she said.

“We can give our emergency service partners like police, firefighters and paramedics even more up-to-date information about the road network to help them get to the caller as quickly as possible,” Pelletier said.

Overall, the regulator says, the move from analog systems to IP-based systems should improve the ability of emergency responders to deal with call overload situations, natural disasters and improve responses.

In addition, the technology could eventually allow people to make 911 calls from instant messaging apps or even Facebook. The system could also manipulate GPS data say from a car’s navigation system to allow dispatchers to find someone who has crashed.

The CRTC wants the current 911 system to be fully retired by 2023.

Colin Perkel, The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Jack Herring, 3, met Santa at a 2017 ‘Cram the Cruiser’ event held by White Rock RCMP. This Saturday (Nov. 28), the detachment will host a drive-thru collection drive as part of its month-long children’s clothing drive. (File photo)
Children’s clothing, winter wear sought at White Rock RCMP ‘main event’

Drive-thru collection day set for 9 a.m. to 3 p.m. Nov. 28

Lisa Werring, Surrey Christmas Bureau boss, inside the charity’s new home. (Submitted photo)
‘Toys, toys, toys, we need toys’: Surrey Christmas Bureau calls for donations

‘It’s been a challenging season to say the least. Every day is a new adventure,’ says bureau boss Lisa Werring

Extras in Promises include many who currently serve in uniform in law enforcement, the military and the Canadian Border Services Agency. Contributed photo
Movie traces Punjabi soldiers’ role in battle during Second World War

Surrey director and White Rock councillor participate in film project

Sukhi Sandhu, organizer of Wake Up Surrey. (File photo)
Wake Up Surrey welcomes Lipinski as city’s new police chief

But Surrey Police Service will not solve Surrey’s gang violence on its own, Sukhi Sandhu says

(Photo: Amy Reid)
VIDEO: 2020 Community Leader Awards recognize Surrey’s unsung heroes

They don’t often receive recognition and don’t necessarily have a high profile in the community

People wearing face masks to help curb the spread of COVID-19 cross a street in downtown Vancouver, on Sunday, November 22, 2020. The use of masks is mandatory in indoor public and retail spaces in the province. THE CANADIAN PRESS/Darryl Dyck
B.C. reports 17 COVID deaths, 1,933 new cases as hospitalizations surge over the weekend

There are 277 people in hospital, of whom 59 are in ICU or critical care

An aerial shot of Cedar Valley Lodge this past August, LNG Canada’s newest accommodation for workers at the project site in Kitimat. This is where several employees are isolating after a COVID-19 outbreak was declared last Thursday (Nov. 19). (Photo courtesy of LNG Canada)
Forty-one positive COVID-19 cases associated with the LNG Canada site outbreak in Kitimat

Thirty-four of the 41 cases remain active, according to Northern Health

Workers arrive at the Lynn Valley Care Centre seniors home, in North Vancouver, B.C., on Saturday, March 14, 2020. It was the site of Canada’s first COVID-19 outbreak in a long-term care facility. THE CANADIAN PRESS/Darryl Dyck
Rapid tests ‘not a panacea’ for care homes, Dr. Bonnie Henry says

B.C. lacks capacity for daily tests of thousands of workers

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

A woman being arrested at a Kelowna Value Village after refusing to wear a mask on Nov. 22.(@Jules50278750/Twitter)
VIDEO: Woman arrested for refusing to wear mask at Kelowna Value Village

RCMP claims the woman was uncooperative with officers, striking them a number of times and screaming

B.C. Liberal MLA Shirley Bond questions NDP government ministers in the B.C. legislature, Feb. 19, 2020. (Hansard TV)
Cabinet veteran Shirley Bond chosen interim leader of B.C. Liberals

28-member opposition prepares for December legislature session

Motorists wait to enter a Fraser Health COVID-19 testing facility, in Surrey, B.C., on Monday, November 9, 2020. THE CANADIAN PRESS/Darryl Dyck
COVID-19: What do rising positivity rates mean for B.C.? It’s not entirely clear

Coronavirus cases are on the rise but the province has not unveiled clear thresholds for further measures

A rider carves a path on Yanks Peak Saturday, Nov. 21. Two men from Prince George went missing on the mountain the next day. One of them, Colin Jalbert, made it back after digging out his sled from four feet under the snow. The other, Mike Harbak, is still missing. Local search and rescue teams went out looking Monday, Nov. 23. (Sam Fait Photo)
‘I could still be the one out there’: Snowmobiler rescued, 1 missing on northern B.C. mountain

As Quesnel search and rescue teams search for the remaining rider, Colin Jalbert is resting at home

Most Read