LETTER: Prompt response earns bus company kudos


I would like to congratulate and thank the management and staff at Coast Mountain Bus Lines for their understanding and helpful attitude in dealing with an ongoing issue.

Since adding another bus to the route on our street, my son, who is mentally handicapped and also has mobility issues, has had difficulty boarding his bus in a safe manner at times.

After this reoccurred just recently, I emailed Mr. Don Palmer, who I believe is a vice-president at Coast Mountain.

That very afternoon I received a phone call in response from Mr. Scott MacTavish, acting director, operations. He and I spoke at length as I explained our problem. He was extremely sympathetic in wanting to find a solution that would work for my son.

As a result, over these last few weeks, changes have been introduced and I think we now have a permanent, workable solution in place.

I am extremely appreciative of the attitude displayed by Coast Mountain Bus Lines. Never was I made to feel that they could not accommodate and find a solution. Kudos to Coast Mountain Bus Lines.

D. Taylor, White Rock

Just Posted

Charges dropped against officer who shot and killed Hudson Brooks in South Surrey

‘I feel like I’ve lost Hudson all over again,’ says mom

Here’s why you may not have seen many federal election signs in Surrey

Earlier this year, Surrey council banned election signs on public property, highways

‘Men of Curling’ calendar features Surrey’s Tardi, who went rock climbing with a curling rock

Tyler Tardi, 21, now curls on men’s circuit, meaning he won’t play at 2020 nationals in Langley

Police, volunteers to deliver South Surrey students’ road-safety messages

Elementary designs aim to remind drivers to slow down, pay attention on the road

‘Jail’ time for Surrey business and community leaders in Crime Stoppers fundraiser

Metro Vancouver organization to host Jail & Bail event Friday at Central City’s outdoor plaza

Chilliwack woman wins right to medically assisted death after three-year court battle

Julia Lamb has been the lead plaintiff in a legal battle to ease restrictions on Canada’s assisted dying laws

NDP, Liberals promise more spending, while Tories promise spending cuts

Making life more affordable for Canadians a focus in the 2019 election

UPDATE: Police probe third threat against a Kamloops high school in eight days

Police have not released any further details into what the threat includes

B.C. Interior caribou protection area big enough, minister says

Proposals sparked protest in Kootenays, Williams Lake region

Two B.C. women selected to compete on ABC’s The Bachelor

Mykenna Dorn and Alexis Thind will compete for bachelor Peter Weber’s heart

Break out the tiki torches: Open fires allowed again in B.C.’s coastal region

All open fires allowed effective at noon on Sept. 18

Rainbow crosswalk coming to Chilliwack school district parking lot

Fractious debate at school board meeting ends with 4-3 vote

Vaping-related illness confirmed in Ontario believed to be first in Canada

Middlesex-London Health Unit had no further details about the case — believed to be the first confirmed in Canada

Canadian stars Virtue, Moir say in video they’re ‘stepping away’ from ice dancing

The pair thank fans for their support in an emotional message

Most Read

l -->