LETTER: Prompt response earns bus company kudos


I would like to congratulate and thank the management and staff at Coast Mountain Bus Lines for their understanding and helpful attitude in dealing with an ongoing issue.

Since adding another bus to the route on our street, my son, who is mentally handicapped and also has mobility issues, has had difficulty boarding his bus in a safe manner at times.

After this reoccurred just recently, I emailed Mr. Don Palmer, who I believe is a vice-president at Coast Mountain.

That very afternoon I received a phone call in response from Mr. Scott MacTavish, acting director, operations. He and I spoke at length as I explained our problem. He was extremely sympathetic in wanting to find a solution that would work for my son.

As a result, over these last few weeks, changes have been introduced and I think we now have a permanent, workable solution in place.

I am extremely appreciative of the attitude displayed by Coast Mountain Bus Lines. Never was I made to feel that they could not accommodate and find a solution. Kudos to Coast Mountain Bus Lines.

D. Taylor, White Rock

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